jennyst: Jenny on a photo of space (Default)
Since my last post seems to have sparked off a lot of discussion, there are a couple of things I'd like to clarify. Firstly, attendance is not the whole story, particularly for board meetings.

Read more... )

In happier news, thank you to everyone who gave me hugs on my last post - it's given me an injection of energy, and we've managed to redistribute a couple of tasks so that several of us are making more progress again. New board minutes are now posted, Sidra's thank-you is posted, and so is strat plan's latest update. And although the annual report is several months late, it's getting very close to being ready. So there is some improvement in various areas, even if it's not as much as we might have hoped six months ago.
jennyst: Jenny on a photo of space (Default)
The most recent Board meeting minutes can be found at the OTW website. We also posted a bit on the official blog there about what's been going on the past couple of months. After our Board term started on 9th December, we had several weeks where we struggled to meet, due to timezones and the holiday season. But we've now had four regular meetings, and things are starting to pick up. We're also starting to discuss some of the issues raised during the election, which is hard work, but I'm hopeful that things will improve.

We're a bit late starting the term for the rest of our committees, but once that all kicks off, there should be more news to talk about. AD&T have had more of a break than the past few years, but are still working hard on the next deploy and performance improvements, with the help of Systems.
jennyst: Jenny on a photo of space (Default)
As many of you are already aware, the most recent AO3 deploy did not go as smoothly as we hoped, and we’ve sometimes had issues on previous major releases. The big items are all fixed now, but it reminded me that I know a few places (both work projects at my day job and Dreamwidth) where we deal with similar issues. Here are a few ideas I have been thinking about, around the principles of managing incidents on an IT service.

Sometimes, when a technical group is trying to deal with a major problem or a code release that's gone wrong, management and task prioritisation is an issue. You have everyone putting out little fires with buckets, when actually it needs someone to go, "Wait, guys, this is a pretty big building and it's all on fire. I'm ringing the fire service - they have trucks with big hoses." But to do that you have to have one person let go of a bucket in order to pick up the phone.

The general part )

The AO3 part )
jennyst: Jenny on a photo of space (Default)
I realised it's been over a week since the election results were posted (time has flown!) so wanted to give a quick update since it may have looked quiet.

Board-wise, we've been trying to organise our first handover meeting - with a lot of people in different timezones, all of whom need to be there, it's not easy. There's also a post in the works explaining how overlap and rollover works, so that should be posted soon. Rollover is 9th Dec, so we've got a couple of weeks once overlap starts, hopefully this week.

AO3-wise, we've been bug-fixing and recovering from a very busy weekend. Coders and testers have again been doing great work towards a bug-fix release. I've been mentoring our coding intern, Firewolf, who has done a first version of our "Donate" page on the AO3, which will link to the volunteering and donation sections of the main OTW site. Rebecca has also re-written our HTML parser, which is another big improvement. Hooray for Firewolf and Rebecca!

I have a post in the works about Incident Management principles and managing a live IT service, but it's still in draft form, as my day job has also been pretty busy these past couple of weeks, and I've been catching up on all the things since the election.

I also liked the translation spotlight that was posted this week, and want to signal boost the SOPA links roundup for fans in the USA.
jennyst: Jenny on a photo of space (Default)
I feel like this week has been all fire-fighting, and I desperately want to take a step back and see where it fits into the bigger picture, but I haven't yet had time for that. So, in lieu of the proper post that has to wait until my day job work and the AO3 deploy have calmed down a bit, here are some quick notes. I'd be happy to expand on any of these in comments if people want to know more - each paragraph could easily have been a post in itself.

The AO3 deploy has been a rush and a big deal. Support have done an amazing job. There are things I strongly disagree with about how this deploy was handled, but I've said the key things internally and I don't think there's anything to be gained by going over it here. Suffice it to say that the people who made mistakes have also been doing sterling work helping to clean up the mess, and I want to give full credit for that. I know some of the changes and the way we dealt with them have annoyed and upset people, and I'm sorry for that. I'm also looking forward to all the underlying improvements, and enjoying the benefit of them once the dust has settled. I hope that some day we can regain the trust we've lost.

I am sad about Lucy's resignation. I was looking forward to working with her on the Board if either of us got elected. I understand the need for self-care, and I look forward to continuing to work with her in various areas of the org. I'm also looking forward to implementing some of her suggestions - the things we've all mentioned in the chats can be put forward as proposals, regardless of who gets elected.

I want to link to lim's post about her work. I have really appreciated working with lim over the past few years, and I am very upset that she is leaving. From my point of view as a member of AD&T, the bad aspects of this deploy have not all been her fault - there are several other stages where the backlash could have been prevented. I want to extend a huge thank you for all the work she's done on accessibility. I hope we can finish the code off in such a way that people can see the benefits of the work she's done.

Read more... )

And lastly - a giant thank you to everyone who's supported me in this election. I am reading, even when I don't have the energy to comment, and I appreciate hearing all your views. The encouragement, both for me and for my colleagues, is a big help when we're all doing our best for the OTW.

♥ fandom ♥
jennyst: Jenny on a photo of space (Jenny)
We're still having server issues - it looks like something in the deploy had a side-effect that made it worse, even though the bit we changed is better. Sidra and Elz worked a 12-hour shift yesterday to try and improve it, and they're sleeping now but will be up in a few hours and continue looking.

In the meantime, donations towards new servers are always appreciated, as are volunteer testers and coders - extra people taking the minor bugs off our hands leave senior coders with more time to focus on the big things.
jennyst: Jenny on a photo of space (Default)
Today we deployed new code to the AO3 Test server, so we're another step closer to our next release.

Features in this round )

Testing changes )
jennyst: Jenny on a photo of space (Default)
(originally inspired by [staff profile] denise's Dreamwidth bug counts)

All issues needing work: 518 (up from 515)
Needs Attention On Beta (needing testing): 10 (down from 15)
Needing coding: 476 (down from 500)
Closed bugs: 1988 (up from 1943)

Support requests open: 176, down from 211

Bug bingo: We started on 14.07.2011 with 461 issues that are new/accepted/assigned/started. Now we have 437 issues.





24 / 461

That's a lot of coding in a short time, and a load of new coders getting involved. Support and testers are doing well, but both always need more people.
jennyst: Jenny on a photo of space (Default)
So, I started my year in AD&T with lots of high idealism about how I was going to post regularly about what happened. As you can see, it didn't work out quite like that. But I've got a few months left, and it's important to keep trying.

I missed a couple of meetings during the summer due to holidays, but I think now is a good time to shine a spotlight on what actually happens, because it's easy to take for granted the stuff I already know.

Read more... )

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